what is an ai chatbot

September 28, 2023

What is an AI chatbot, and what are the best AI chatbots in 2023

Artificial Intelligence (AI) has revolutionized the way we interact with technology. Among the many applications of AI, chatbots have emerged as a prominent and beneficial tool in various industries. In 2023, AI chatbots are making waves, enhancing customer experiences, streamlining processes, and offering solutions across diverse sectors. However, the success of an AI virtual assistant depends on the AI chatbot development company you choose. Therefore, it’s crucial to thoroughly assess the expertise and approach of companies before hiring. This article will explore what is an ai chatbot, its benefits, and the top 10 AI chatbots you should watch in 2023.

What is Artificial Intelligence?

Artificial Intelligence (AI), a dynamic branch of computer science, focuses on developing intelligent agents and systems equipped to reason, learn, and act autonomously. This field has witnessed remarkable advancements in recent years, making it a crucial driver of innovation and transformation across numerous domains.

What are AI Chatbots?

An AI chatbot, short for Artificial Intelligence chatbot, represents a sophisticated computer program meticulously engineered to emulate conversations with human users. These ingenious digital entities have gained prominence due to their versatile applications across various domains, from customer service to education, entertainment, and data collection. 

Difference between a chatbot and conversational AI

A chatbot is a type of conversational AI, but the two terms are not synonymous. Chatbots are typically rule-based systems, while conversational AI systems can learn and adapt over time. Conversational AI systems are also more likely to be able to understand and respond to complex questions and requests.

Chatbots vs. Conversational AI

Chatbots vs. Conversational AI infographic

While chatbots and conversational AI are often used interchangeably, there are key differences: –

  • Chatbots are AI-powered software applications for conversational interfaces via text or voice. Their capabilities are narrow and focused on specific tasks.
  • Conversational AI refers to a broader category of any system that can converse with humans in a natural language. It aims to achieve human-level communication abilities across multiple domains.
  • Chatbots are designed for well-defined use cases and narrow conversations within a particular domain like customer service, healthcare, e-commerce, etc.
  • Conversational AI systems are more versatile and can understand broader contexts for flexible conversations on any topic using their general knowledge and reasoning abilities.
Read More : AI Chatbot Development Tips: Building AI-based Chatbot in 2024

What are the Use Cases of AI Chatbots?

AI chatbots can be used for a variety of purposes, including: –

Customer service:

Chatbots can provide customer support in various ways. For example, they can answer frequently asked questions, help customers troubleshoot problems, and route customers to the appropriate human representative for more complex issues. Chatbots can also provide 24/7 support, which can be especially helpful for businesses operating in multiple time zones.

Sales and marketing:

Chatbots can generate leads, qualify prospects, and answer sales questions. For example, a chatbot on a company’s website can greet visitors and ask them questions to determine their interest in its products or services. If the visitor is interested, the chatbot can collect their contact information and pass it on to a sales representative. Chatbots can also be used to send personalized marketing messages to potential customers.


Chatbots can provide educational content and answer students’ questions. For example, a chatbot could teach students about a particular subject, such as math or science. Chatbots could also be used to provide students with personalized feedback on their work.


Chatbots can be used to create games, tell stories, and provide other forms of entertainment. For example, some chatbots can play chess, tell jokes, and generate creative text formats, like poems, code, scripts, musical pieces, emails, letters, etc.

Data collection:

Chatbots can collect user data, such as feedback, demographics, and preferences. This data can be used to improve products and services, personalize marketing campaigns, and better understand customer needs.

Top 10 AI Chatbots in 2023

Here is a list of the top AI chatbots in 2023, in no particular order:

  • ChatGPT
  • Google Bard
  • HuggingChat
  • Perplexity
  • YouChat
  • KoalaChat
  • Jasper Chat
  • Chatsonic
  • Pi
  • Microsoft Bing Chat


It is an extensive language model chatbot developed by OpenAI. It is known for its ability to generate human-quality text and its ability to answer questions in a comprehensive and informative way.

ChatGPT AL chatbot

Google Bard

It is a large language model chatbot developed by Google AI. It is still under development, but it has learned to perform many kinds of tasks, including generating different creative text formats of text content, like poems, code, scripts, musical pieces, email, letters, etc.


It is an open-source research and development organization that provides machine learning tools and datasets. HuggingFace’s Transformers library is a popular framework for developing and deploying large language models.


It is a factual language model chatbot developed by Cohere. It is known for providing accurate and up-to-date information on various topics.

YouChat: –

YouChat is a search engine integrating a large language model chatbot. YouChat allows users to ask questions and receive answers using natural language.

KoalaChat: –

KoalaChat is a language model chatbot developed by Koala AI. It is known for its ability to generate creative and informative text.

Jasper Chat: –

Jasper is a large language model chatbot developed by Jasper AI. It generates high-quality content for various purposes, such as blog posts, social media posts, and marketing materials.

Chatsonic: –

Chatsonic is a well-trained language model chatbot developed by Writesonic. It is known for its ability to generate different creative text formats of text content, like poems, code, scripts, musical pieces, emails, letters, etc.

Pi: –

Pi is a large language model chatbot developed by AI21. It is known for its ability to generate creative text and understand and respond to complex questions and requests.

Microsoft Bing Chat: –

Bing is a factual language model chatbot developed by Microsoft. It is known for providing accurate and up-to-date information on various topics.

These chatbots are powered by large language models and artificial intelligence that can generate and understand human language. Large language models are trained on massive datasets of text and code, allowing them to learn the patterns of human language and develop text similar to human-written text.

AI Chatbots for Healthcare

AI chatbots for healthcare are increasingly used in the healthcare industry to provide patients with support and information. For example, chatbots can be used to:

  • Answer patients’ questions about their symptoms, medications, and treatment options.
  • Schedule appointments and provide reminders.
  • Help patients manage their chronic conditions.
  • Provide emotional support and counseling.

Benefits of Chatbots in Healthcare

Chatbots offer several benefits in the healthcare industry, including:

  • Improved patient access: Chatbots can provide patients with support and information 24 hours a day, 7 days a week, regardless of location.
  • Reduced costs: Chatbots can help healthcare providers reduce costs by automating tasks such as answering patient questions and scheduling appointments.
  • Convenience: Chatbots provide patients with a convenient and easy way to access healthcare information and support. Patients can interact with chatbots without waiting on hold or scheduling an appointment.
  • Personalization: Chatbots can be personalized to meet each patient’s individual needs. For example, a chatbot could remind patients about upcoming appointments, support them during a difficult time, or answer their specific questions about their health condition.
  • Responsiveness: Chatbots can respond to patient questions and requests quickly and accurately. This can give patients confidence that they receive the care and attention they need.
  • Empowerment: Chatbots can empower patients by giving them more control over their healthcare. For example, a chatbot could help patients schedule appointments, find a new provider, or learn about their treatment options.

AI Chatbot Services

What is AI Chatbot

Several companies offer AI chatbot services. These companies can help you develop and deploy your chatbot or provide a managed chatbot service.

Some of the most popular AI chatbot services include: –

  • Dialogflow
  • Amazon Lex
  • Microsoft Azure Bot Service
  • IBM Watson Assistant
  • Twilio Autopilot

Future of AI Chatbots

AI chatbots are still under development, but they have the potential to revolutionize the way we interact with computers. In the future, AI chatbots will likely become more sophisticated and capable of handling more complex tasks. They are also likely to be more widely used in various industries, including healthcare, customer service, and education.


This article shows you what an AI chatbot and the top 10 AI chatbots available in the market are. Every chatbot has its pros and cons. We saw Chatbots Vs AI Chatbots. However, after this article, you can now make an educative decision on what AI chatbot to use in what type of scenario. 

Chatbots are powerful tools used to improve how we interact with computers. They offer several benefits, including 24/7 availability, scalability, personalization, and cost-effectiveness.

FAQs: –

How to use an AI chatbot?

To use an AI chatbot, visit the platform or website hosting it, initiate a conversation, ask your query, engage with the chatbot’s responses, follow instructions, and conclude the conversation when your purpose is fulfilled.

How do you tell if you are chatting with a bot?

You can tell if you’re chatting with a bot by observing quick responses, analyzing precise language, asking complex questions, checking for scripted responses, and inquiring about the identity of the chat partner.

About the Author: Arslan Naveed

Arslan Naveed is a skilled technical writer. He specializes in emerging technologies like Artificial Intelligence, Computer Vision, Blockchain, Information Security, etc. Leveraging his dual background in technology and content creation, he crafts captivating informative materials that deliver true value. Through well-researched articles, engaging blog posts, and insightful guides, he brings complex subjects to life in a way that resonates with audiences.

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